In short
Dis-Chem Pharmacies Limited is recruiting a Retail Store Assistant for Newcastle Corner in Newcastle, KwaZulu-Natal. The assistant handles customer queries and feedback, monitors point-of-sale shorts, overs and floats, processes refunds and returns, checks returned stock and verifies deliveries against invoices. Applicants need Matric, basic Word, Excel, Outlook and SAP ability, retail administration knowledge, customer-relations strength and a driver's licence or reliable transport.
What you will actually do
- Manage and report all customer complements and complaints to management.
- Establish a professional relationship with customers.
- Ensure all customer stock queries are dealt with and resolved.
- Maintain effective external communication with customers when they require feedback.
- Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
- Adhere to the customer turnover per hour rate as per company benchmark.
- Manage the shorts and overs at the point of sale, including the floats.
- Manage refund and return transactions.
- Ensure that back shopping and returned goods are handled correctly.
- Verify and review deliveries and invoices for total accuracy.
Requirements
- Grade 12 / Matric.
- Basic computer skills (Word, Excel and Outlook). SAP.
- Retail administration and operational knowledge.
- Team player, good customer relations.
- Leadership and management skills.
- Trustworthy and honesty.
- Ability to work under pressure.
- South African citizen.
- MIE, clear criminal and credit.
- Driver’s license and/or own reliable transport.
What the first requirement means
Retail administration knowledge is the link between the customer and stock sides of this job. You should understand how queries, refunds, returns, floats, deliveries and invoices create records that must be checked and passed to management accurately.
What makes this role different
The position crosses three store control points: the customer-service desk, point-of-sale records and incoming stock. A normal shift can move from resolving a stock query to checking a refund, balancing a float discrepancy or identifying an invoice mismatch, so the role rewards orderly handovers rather than one narrow task.
How to apply
- Compare your CV with the verified requirements for Retail Store Assistant - Newcastle Corner and use the exact qualification, licence and experience details you can prove.
- Open the official Dis-Chem Pharmacies Limited vacancy page and confirm the title, Newcastle location and current closing status.
- Complete Dis-Chem Pharmacies Limited's application form for Retail Store Assistant - Newcastle Corner and upload only the documents requested for this vacancy.
- Save the submission confirmation together with employer reference 196255.
Decide before you apply
This role may suit a Matric holder who enjoys varied store operations, communicates professionally with customers and can remain precise when moving between till controls, paperwork and delivery checks.
Check the transport and screening conditions before applying. The employer lists a driver's licence or reliable transport, South African citizenship, and clear criminal and credit results alongside the ability to work under pressure.
Make your CV specific
Use one truthful example from retail, school administration or volunteering where you resolved a query and recorded the outcome. Add a separate example of checking figures, stock or documents and escalating a mismatch.
Prepare to explain how you would keep a refund or return traceable and how you would compare a delivery with its invoice. Refer only to systems, including SAP, that you have genuinely used.
Current market context
For this Retail Store Assistant - Newcastle Corner role at Dis-Chem Pharmacies Limited JobMoja currently tracks 1 other verified operations & logistics opportunity in KwaZulu-Natal and 73 other active entry-level job listings nationally. 1 comparable record contains source-disclosed pay, but the standardised sample is too small for a dependable median. We therefore do not publish a salary median or estimate for this role.
Questions people ask
What does the Retail Store Assistant control at the till?
The official duties include managing point-of-sale shorts and overs, including floats, and handling refund and return transactions. The assistant must also ensure returned goods and back-shopping stock are dealt with correctly.
What computer skills does Dis-Chem list?
The requirements name basic Word, Excel and Outlook skills together with SAP. State the programs you have actually used and do not claim SAP experience if your exposure was limited to another system.
Is Matric required for the Newcastle Corner role?
Yes. Grade 12 or Matric is listed as a requirement. The employer also expects retail administration and operational knowledge, customer-relations ability, teamwork, honesty and the capacity to work under pressure.
Does the job include receiving stock?
Yes. One verified duty is checking deliveries and invoices for total accuracy. The wider role also handles customer stock queries and returned goods, connecting incoming stock records with shop-floor customer service.
When and where should I apply?
The official Dis-Chem page states 13 August 2026 and reference 196255. Apply through that employer-controlled vacancy page, confirm the Newcastle location and save the submission confirmation for your own records.
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Application destination checked by the JobMoja Editorial Desk on 4 August 2026. This page was prepared for people searching for “Retail Store Assistant Newcastle”; requirements, pay and dates are still taken only from the employer source.
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